[ Services ]

Providing remote and on-site consulting to help SMB clients transform and scale their operations. Services include Strategic Planning, Process Optimization, Integrations, Localization, Program Management, and Content Writing.

Strategy

  • Operations Strategy: Design an Ops strategy that aligns with your Business Strategy.
  • Risk Assessments: Determine your strengths and weaknesses and avoid loss in market share.
  • Outsourcing and Offshoring: Determine if outsourcing and offshoring fits with your business model.
  • Optimization

  • Process Engineering: Bolster your operation and improve efficiency with standard work and mechanisms.
  • Customer Exp. Programs: Strengthen your brand and drive customer loyalty with a Customer Experience Program.
  • KPI Metrics Decks: Make informed decisions with a custom built metrics deck capturing your operational inputs.

  • Integrations

  • Post-Merger Integrations: Rearrange and combine business processes to improve synergy and realize greater efficiency.
  • Change Management: Transform your business with controlled releases and optimal communication.
  • CRM Integrations: Roll out a Contact Management system that tracks and improves your connection with customers.
  • Content

  • Online Help Content: Launch a Help section that your customers love and reduces inbound customer contacts.
  • Business Plans: Articulate your competitive advantage and customer acquisition strategy.
  • Technical Writing: Publish rich content on your website, internal knowledge center or user guide.

    • Helena M.

      "David is an amazing Business Partner and someone that I hoped to work with for many more years as he is a wealth of knowledge and excellent at launching, maintaining and successfully driving whatever he puts his effort to."
    • Dirk V.

      "When it comes to implementing process improvements on any scale, David acts as a driven, yet friendly leader who communicates with his co-workers on a level of mutual respect and understanding to get the job done."
    • Warren A.

      "Extremely sharp and hard-working, David Keys deserves a lot of credit for the success of the Kindle team. For any problem or challenge I had, Mr. Keys always seemed to have a solution."
    • Eric P.

      "David's interests always extend to more than himself and more than just what the company is doing itself. I believe at his core that he wants to do good."
    • Tony J.

      "David Keys was a rockstar for our organization, plain and simple. David was a key participant and cultural driver on several very key process improvements when he was a member of the Createspace CS organization. ... David is a business professional as well as a positive role model and mentor to his peers. I would work with David again in a heartbeat, he is a winner."