Building Strong Customer Support Organizations while Optimizing for Customer Experience and Contact Reduction
[ Services ]
Operations Strategy: Design an Ops strategy that aligns with your Business Strategy.
Risk Assessments: Determine your strengths and weaknesses and avoid loss in market share.
Outsourcing and Offshoring: Determine if outsourcing and offshoring fits with your business model.
Process Engineering: Bolster your operation and improve efficiency with standard work and mechanisms.
Customer Exp. Programs: Strengthen your brand and drive customer loyalty with a Customer Experience Program.
KPI Metrics Decks: Make informed decisions with a custom built metrics deck capturing your operational inputs.
Post-Merger Integrations: Rearrange and combine business processes to improve synergy and realize greater efficiency.
Transform your business with controlled releases and optimal communication.
CRM Integrations: Roll out a Contact Management system that tracks and improves your connection with customers.
Online Help Content: Launch a Help section that your customers love and reduces inbound customer contacts.
Business Plans: Articulate your competitive advantage and customer acquisition strategy.
Technical Writing: Publish rich content on your website, internal knowledge center or user guide.
"David is an amazing Business Partner and someone that I hoped to work with for many more years as he is a wealth of knowledge and excellent at launching, maintaining and successfully driving whatever he puts his effort to."
"When it comes to implementing process improvements on any scale, David acts as a driven, yet friendly leader who communicates with his co-workers on a level of mutual respect and understanding to get the job done."
"Extremely sharp and hard-working, David Keys deserves a lot of credit for the success of the Kindle team. For any problem or challenge I had, Mr. Keys always seemed to have a solution."
"David's interests always extend to more than himself and more than just what the company is doing itself. I believe at his core that he wants to do good."
"David Keys was a rockstar for our organization, plain and simple. David was a key participant and cultural driver on several very key process improvements when he was a member of the Createspace CS organization. ... David is a business professional as well as a positive role model and mentor to his peers. I would work with David again in a heartbeat, he is a winner."