Leading customer care insights, workforce management, and supporting new product launches.
Led the Customer Experience team at Blackbird, 100% Remote. Developed the weekly Customer Experience Insights deck and owned contact reduction efforts.
Building the worlds first travel ecostore, Nomadica helps digital nomads travel well while doing no harm in the process.
Led Strategic Ops for the Seller Support division of Amazon Development Centre, SA. The team's core functions were Program Management, Change Management, and Facilities.
Launched and managed the Seller Support division of Amazon Development Centre, SA. Business grew 400% in the first year and continues to deliver world class service.
Established and managed the Ops Strategy for migrating Vendor Contact Management from corporate locations in the EU and Far-East to internal CS locations.
Process Improvement Manager for Kindle Direct Publishing Ops. Managed the localization of KDP to German, Spanish, Italian, British, and French markets.
Resolving inquiries from Amazon's Marketplace and CreateSpace Publishing platforms. Promoted to Executive Customer Relations to handle C-Suite inquires.
Front-End Web Development
Shopify Web Development
Field of Study: Surgical Technology
Activities and Societies: Phi Theta Kappa, Philosophy Club
Field of Study: Economics
Activities and Societies: Phi Theta Kappa
The "Just Do It" Award recognizes employees who exemplify two of Amazon's core values: Innovation and Bias for Action.
A CreateSpace employee that displays Operational Excellence through agility, flexibility and ownership.