About Me

I help organizations achieve operational excellence in Customer Care through systems design, mentoring and process improvement. Below are a few areas I've supported in past companies and contracts.

- Developing Customer Service Operational Plans
- Managing Customer Support Teams
- Developing Customer Service Insights Decks
- Service Narratives (C-Suite Reporting)
- Voice of the Customer Funnels to Product and Engineering Teams
- Business Process Mapping in Visio or X Mind
- Capacity and Scheduling Plans for Operations Teams
- Executive Customer Relations (handled escalations on behalf of Jeff Bezos)
- Outsourcing (Captive & Remote)
- Recruiting (Local & Remote)

When I'm not helping startups with their hustle, I'm managing Nomadica, the company I founded to offer travelers the best gear recommended by fellow travelers. I'm also an avid futures trader and love teaching others how to trade.

I'm married to an incredibly talented young-adult fiction writer who also enjoys travel as it provides new ideas and perspectives for her novels. We have three children, all have a Masters in parental manipulation. As one author titled his book to fathers - "This is ridiculous, This is amazing!"

Contact

Email Address: dkeys.business@gmail.com
Mobile: (509) 768-9961
LinkedIn: https://www.linkedin.com/in/davidpkeys/